Privacy Policy
Last updated: 24th September 2026
The Courage Centre / Riverway CIC ("The Courage Centre", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, or make a donation to The Courage Centre.
We aim to handle personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
1. Who we are
The Courage Centre is a Community Interest Company (CIC) 17472421 registered in England and Wales.
Email: couragecentrenotts@gmail.com
For the purposes of data protection law, The Courage Centre is the organisation responsible for your personal information.
If you have any questions about how we use your information, please contact us using the details above.
2. What personal information we collect
Depending on how you interact with us, we may collect some or all of the following information:
your name;
email address;
postal or billing address, where required;
telephone number, if you provide it;
information relating to donations you make, including the amount, date and payment status;
information required to administer or refund a donation; and
information you provide when contacting us or communicating with us.
When you make a payment or donation through our website, your payment details are processed through Stripe. We do not need to retain your full payment card details ourselves.
Stripe may collect and process information such as payment details, transaction information, contact details and information relating to refunds or chargebacks as part of providing its payment services. You can read Stripe's privacy policy on its website.
3. How we collect your information
We may collect personal information:
when you make a donation through our website;
when you contact us by email or through our website;
when you otherwise provide information to us directly; and
automatically when you use our website, including through cookies and similar technologies.
Our website is hosted using Squarespace. Squarespace may process certain information relating to visitors to and users of our website. Squarespace provides information about its approach to data privacy on its website.
4. How we use your information
We use personal information only where we have a lawful reason to do so.
In particular, we may use your information to:
process and administer donations;
keep accurate records of donations received;
confirm and acknowledge donations;
process refunds where appropriate, including where a fundraising goal is not reached;
maintain financial and accounting records;
respond to enquiries and communications;
administer and improve our website and services;
meet our legal and regulatory obligations; and
protect our organisation against fraud, misuse or other unlawful activity.
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without first considering whether we need to provide you with further information or obtain your consent.
5. Our lawful basis for using your information
Data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract or steps at your request: where processing your information is necessary to provide a service you have requested, including processing a donation or administering a refund.
Legitimate interests: where processing is necessary for our legitimate interests, such as maintaining appropriate records, administering our organisation, communicating with supporters and protecting against fraud, provided that these interests are not overridden by your rights and interests.
Legal obligation: where we need to process information to comply with a legal or regulatory obligation, including applicable financial and accounting requirements.
Consent: where we ask for your consent for a particular use of your information. Where we rely on consent, you can withdraw it at any time.
The ICO recommends that organisations identify and document the appropriate lawful basis for each type of processing.
6. Donations and Stripe
When you make a donation through our website, the payment is processed using Stripe.
We retain appropriate information about donations so that we can:
record the donation accurately;
reconcile our financial records;
administer the fundraising campaign;
identify the donor where appropriate;
process a refund if required, including if the relevant fundraising goal is not reached; and
comply with our legal, accounting and financial obligations.
We do not retain your full payment card number or security code as part of our own donation records.
Stripe independently processes personal information in connection with its payment services and may process transaction, payment, refund and related information. Stripe's own privacy policy explains how it processes personal data.
7. Who we share information with
We only share personal information where there is a legitimate reason to do so and, where required, an appropriate lawful basis.
Stripe
We share relevant information with Stripe so that Stripe can process donations and payments, and where necessary process refunds or other payment-related transactions.
Trinity Church Nottingham
We share relevant donation and financial information with Trinity Church Nottingham, who provide support to The Courage Centre in managing financial processes.
This may include information such as:
donor name;
contact details where relevant;
donation amount;
donation date;
payment status; and
information necessary to administer or reconcile donations and refunds.
Trinity Church Nottingham will only use information provided to it for appropriate purposes connected with the financial administration and support it provides to The Courage Centre.
Other service providers
We may also use other trusted service providers where necessary to operate our website, communications, financial systems or other organisational activities. Where these providers process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and appropriately.
8. International transfers
Some of the organisations we use to provide our website, payment or other services may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, where required by data protection law.
9. How long we keep your information
We will only keep personal information for as long as we reasonably need it for the purposes for which it was collected.
Donation and financial records may need to be retained for longer periods in order to meet accounting, financial, legal or regulatory requirements and to maintain an appropriate record of donations.
Information relating to a donation may therefore be retained for the period necessary to:
maintain our financial and accounting records;
administer any applicable refund period;
deal with queries or disputes; and
comply with our legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Keeping your information secure
We take reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. We encourage you to take appropriate care when providing information online.
11. Your data protection rights
Depending on the circumstances and the lawful basis on which we process your information, you may have rights under data protection law, including the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain uses of your personal information;
ask for your information to be provided to you or another organisation in a portable format, where applicable; and
withdraw consent where we rely on consent as our lawful basis.
These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.
If you would like to exercise one of these rights, please contact us using the details in section 1.
The ICO provides further guidance on individuals' data protection rights and the information organisations should provide in their privacy notices.
12. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Other cookies may be used for purposes such as analytics, preferences or other website functionality.
Where applicable, we will provide appropriate information and obtain consent where this is required by law.
13. Children's information
Our website and donation services are not specifically directed at children.
We do not knowingly collect personal information from children unless there is an appropriate reason for doing so and the necessary safeguards are in place.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our activities, the services we use, or applicable data protection requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
15. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.
You can find information about making a complaint on the ICO's website.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Contact us
If you have any questions about this Privacy Policy or how The Courage Centre handles personal information, please contact:
The Courage Centre CIC
couragecentrenotts@gmail.com